Refund and Returns Policy
At SPRAJ, we are committed to providing you with the best products and service. If you are not fully satisfied with your purchase, we are here to help!
Returns
- You have 10 days to return your product from the date you received it.
- To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it. It must also be in the original packaging.
- Certain products, such as open or used fertilizers, cannot be returned for safety and hygiene reasons.
Refunds
- Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
- If your return is approved, we will initiate a refund to your original method of payment within 7 business days.
- Please note that shipping costs are non-refundable, and you will be responsible for paying for your own shipping costs for returning the item.
Exchanges
- If you received a defective or damaged product, please contact us within 10 days of receipt, and we will arrange an exchange at no additional charge.
- If you received the wrong item, we will provide a free exchange.
Contact Us
If you have any questions or concerns about your return or refund, please contact our customer service team at sprajcustomercare@gmail.com.
Thank you for shopping with SPRAJ!